Customer support is is like a team sport.

Like Volleyball, the Helpdesk /Regional Support Engineers accepts the initial impact of the ball, but if he cannot return it, passes it on to Tier 3 support who sets it up in the air for the Development team to execute the "killer spike" .
Each player , if he is able to can return the ball to the opponent, but the game is best played when they all work as a team.

In the end, the team with stronger players with a great teamwork wins. And the victory of winning is enjoyed by our customers.

Comments

Post a Comment

Popular posts from this blog

Get Rid of Anger - wikiHow

Get Rid of Anger - wikiHow One more thought to help you diminish anger and hatred: After almost 4 decades living in this World, I have come to realize one thing --- The Law of Action and Reaction is very true in us humans. We should take advantage of this law. A person who constantly reflects and observe the things around him can master the principles of success and achieve almost up to perfection. He would think to himself - if somebody is mad at him or is criticizing him then obviously he is doing something wrong or inappropriate. Instead of getting back at that other person, he would thank him either verbally or through feelings of gratitude, and use that "reaction" as a hint to point to what could be the problem. If he is 100% sure that there is really no problem, or that is is not heading the wrong direction in life, then he can consider the fact that the criticizing person could possibly be misinformed, misled or there has been a lack of communication - and think of...
Read more

To GBS/CIDP/Polyneuropathy Patients and Friends

Hello my friends with GBS/CIDP/Polyneuropathy, I was diagnosed with GBS, then CIDP then polyneuropathy in Jan 24,2012 and I was scared that it would be the end of my life. My body weakened starting from my feet all the way up to to my hands up to the point that I needed the nurse or my brother to feed me.  Now I can walk and work normally as I did since September, 2012, for more than 2 years now. My advice to all of you my brothers and sisters is to hang on to your faith and never lose hope.  Stay positive.  Stay connected to the world - the GBS-CIDP FB forum helped me ,  my FB and twitter friends kept me strong.  The visits of my colleagues at work re-informed that I can still contribute something to this world. My mom and my brother supported me on day-to-day basis and I was very lucky to have them by my side during the visiting hours.  The rest of my relatives all over the world sent their love and prayers.  But if you have no family around- th...
Read more

Fav-Song Lyrics-004: Are you Lonesome Tonight - by Elvis Presley

Are you Lonesome Tonight ? Sang by Elvis Presley (words & music by roy turk and lou handman) Are you lonesome tonight, Do you miss me tonight? Are you sorry we drifted apart? Does your memory stray to a brighter sunny day When I kissed you and called you sweetheart? Do the chairs in your parlor seem empty and bare? Do you gaze at your doorstep and picture me there? Is your heart filled with pain, shall I come back again? Tell me dear, are you lonesome tonight? I wonder if youre lonesome tonight You know someone said that the worlds a stage And each must play a part. Fate had me playing in love you as my sweet heart. Act one was when we met, I loved you at first glance You read your line so cleverly and never missed a cue Then came act two, you seemed to change and you acted strange And why Ill never know. Honey, you lied when you said you loved me And I had no cause to doubt you. But Id rather go on hearing your lies Than go on living without you. Now the stage is bare ...
Read more