The Joy of Customer Service (Part 1)
Back in the Philippines, I remember when I was a boyscout in elementary school , I liked helping people.
Always in the lookout for people in need, I helped an old lady cross the street.
Assisted in cleaning the community and offering old clothes for charity.
I felt very happy being able to lend a helping hand. Inspite of my sheer strength and meager capabilities, it felt wonderful to be able to make a small difference in this world.
But now that I am in Japan, there are not so many old people needing assistance to cross the street. Many elderly people can run up a flight of stairs without help from anybody. Its an aging but healthy society. Everywhere is clean too. How can I help people?
Luckily, as an engineer , there are a bunch of people who really need my help. And because of their special needs, I or only a few of my colleagues can help them. They are my customers.
Using my experience, background and technical skills, I can make their problems go away.
I can help them run their computer or telecom system run smoothly again. Help their CEOs and CIOs get back their well needed sleep for another "neckbreaking" day of work. Being able to help them makes me happy. Makes me feel my worth as a member of the society. And whats more - I get paid to do it. Imagine that ? Being paid for something you love doing.
Buoy, Am I so lucky, Ain't I ?
Always in the lookout for people in need, I helped an old lady cross the street.
Assisted in cleaning the community and offering old clothes for charity.
I felt very happy being able to lend a helping hand. Inspite of my sheer strength and meager capabilities, it felt wonderful to be able to make a small difference in this world.
But now that I am in Japan, there are not so many old people needing assistance to cross the street. Many elderly people can run up a flight of stairs without help from anybody. Its an aging but healthy society. Everywhere is clean too. How can I help people?
Luckily, as an engineer , there are a bunch of people who really need my help. And because of their special needs, I or only a few of my colleagues can help them. They are my customers.
Using my experience, background and technical skills, I can make their problems go away.
I can help them run their computer or telecom system run smoothly again. Help their CEOs and CIOs get back their well needed sleep for another "neckbreaking" day of work. Being able to help them makes me happy. Makes me feel my worth as a member of the society. And whats more - I get paid to do it. Imagine that ? Being paid for something you love doing.
Buoy, Am I so lucky, Ain't I ?
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