Jun Diaz Blogs

Today, I visited the Museum of Kyoto. In Japanese - its called[ 京都文化博物館] which literally translates to Kyoto Cultural Museum. It is very close to Sanjou street near Karasuma Oike subway station.

"The Result of the Communications is the Response that you Get" - Anthony Robbins Ironically, inspite of multiple modes of communications - chat, e-mails, voice, voice-mail, video etc. - we can see communications break down at large organizations. Why is that? I think our too much reliance on e-mails - which is not exactly a perfect form of communications - cause problems. When sending e-mail people almost always presume that the other party completely understands the thought and emotions he wanted to convey. Only to findout later that the other party, in a totally different circumstances, culture or region can sometimes misinterpret the texts. Eventually, it spirals down into a series of altercation, arguing , fire mails or long threads that accomplish little and worse - blaming game. How will you evaluate that you did an effective communication ? Is not in the grammar or the beauty of words or technical details - its in the actual results earned from that correspo...

checkout the new computational "intelligent search engine and try ask questions - http://www.wolframalpha.com It does not just give you websites lists , it will actually answer your question. Will this be a David against Goliath - Google? What do you think?

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." -- Sam Walton More customer service quotes at ... http://www.wow4u.com/customerservice/index.html

Mabuhay si Pacquiao ! Mabuhay ang Pilipinas! Checkout this PacMan vs. Hitman video! http://www.youtube.com/watch?v=eMBlRBgazgI Developed countries can never replicate how the Philippines train her boxers. They were trained from childhood - on the streets - in countryside schools - where in some places "survival of the fittest " is still the rule. I'm not saying thats good, it its sure is a helluva boxing training.

The book that I am reading now and that I recommend to those who interact with the customer - Services and Sales primarily is - CEO Speak - Profitable Customer Relationships. What struck me is the article by Beatriz Infante - former CEO of Aspect Communications and responsible for growing the company at the turn of the millenium, entitled Customer Focus. I learned that the best way to satisfy your customer is to focus on Customer Success rather than customer satisfaction. In the end your customer's will be loyal to you if you help them succeed in the long term and offer solutions for their growth. Its a Win-Win strategy.

Amazon music video sample - natsukashii! Nostalgic songs including Karate Kid theme song etc. http://www.amazon.com/gp/mpd/permalink/m3OJGXI0MXXJ5W