Customer support is is like a team sport.

Like Volleyball, the Helpdesk /Regional Support Engineers accepts the initial impact of the ball, but if he cannot return it, passes it on to Tier 3 support who sets it up in the air for the Development team to execute the "killer spike" .
Each player , if he is able to can return the ball to the opponent, but the game is best played when they all work as a team.

In the end, the team with stronger players with a great teamwork wins. And the victory of winning is enjoyed by our customers.

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