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Showing posts from November, 2009

Kaizen and Total Quality Control for Market Leadership - Part 1

Many experts believe that what propelled Japanese Companies - from Car Manufacturing to Home Electronics to the top positions in the global markets is - "Kaizen". Kaizen is a Japanese word that can be translated as Constant and Perpetual Improvement in all aspects - in Quality of our Products, Services , Solutions. Also in our relationships - in how we deal with all Stakeholders - our customers,business partners and associates. In 1950s, Gen. McCarthur commissioned Dr. Deming to help Japanese industries improve the quality of their products. Dr. Deming eventually was hailed as the "Father of the Japanese Economic Miracle" for introducing Total Quality Control to Japanese companies. Japanese employees - in multinational companies - both engineers and business-function staff constantly and relentlessly strive to improve the quality of our products, services and processes and relationships, little by little , everyday. This can be evident in every episode of the TV s...

When You Wish Upon a Star Jesse McCartney (With Lyrics)

When You Wish Upon a Star Jesse McCartney (With Lyrics) Rendered by a modern, young , nice sounding male vocals - magically transformed the Disney classical song for todays new generation of kids. Youtube video: URL: http://www.youtube.com/watch?v=GdVJ8suZcIg This sing-along lets you read the lyrics while listening to the song.

Customer support is is like a team sport.

Like Volleyball, the Helpdesk /Regional Support Engineers accepts the initial impact of the ball, but if he cannot return it, passes it on to Tier 3 support who sets it up in the air for the Development team to execute the "killer spike" . Each player , if he is able to can return the ball to the opponent, but the game is best played when they all work as a team. In the end, the team with stronger players with a great teamwork wins. And the victory of winning is enjoyed by our customers.