Recommended Book: 10 Steps to Successful Customer Service
An Introduction to the 10 Steps Each step in 10 Steps to Successful Customer Service has caring as its foundation. You will have an opportunity to review your reasons for entering a field that requires such compassion and personal commitment. Whether you are a customer service provider, a trainer, a manager, or an executive, your enthusiasm is paramount to success. The steps in this book give you an opportunity to reflect on your personal service mission and customer goals for the organization in which you serve. The book will also offer ways to work with internal and external customers, and provide the reasons behind actions that are being recommended for optimum communication. Supervisors, managers, trainers, and leaders of all types can use the exercises to build teams devoted to service, and to discuss best practices. Suggestions on how to do this are included in the exercises. Step 1 : Identify Service Motivation and Mission Most of us have to make a living. Howev...