Jun Diaz Blogs

The book that I am reading now and that I recommend to those who interact with the customer - Services and Sales primarily is - CEO Speak - Profitable Customer Relationships. What struck me is the article by Beatriz Infante - former CEO of Aspect Communications and responsible for growing the company at the turn of the millenium, entitled Customer Focus. I learned that the best way to satisfy your customer is to focus on Customer Success rather than customer satisfaction. In the end your customer's will be loyal to you if you help them succeed in the long term and offer solutions for their growth. Its a Win-Win strategy.

Amazon music video sample - natsukashii! Nostalgic songs including Karate Kid theme song etc. http://www.amazon.com/gp/mpd/permalink/m3OJGXI0MXXJ5W

Found this - looks like the real site: http://www.charicepempengco.com/ Can't get enough of her ... wanna search more youtube goodies. I'm proud of you girl ! Go get them!

One thing I hate about youtube - its so addictive. After my previous search (see previous blog), I stumbled into the a video of Famous singers singing USA's National anthem on superbowl or something. I collected a few and then discovered a star from my very own native land - a 16 year old girl named Charice singing that song - Star Sprangled Banner - in a dodgers stadium. I looked her up in Wikipedia. She's allover youtube and trotting accross the physical world as well. So checkout this playlists - a collection of Charice, SSB reditions, Celine, Whitney, and others : LINK: http://www.youtube.com/view_play_list?p=56F868A1DD0B672B Or play it here:

I was watching a movie about Queen Elizabeth - when I recalled watching one of the funniest series I ever saw -- Naked Gun. I laughed so hard when I saw that scene with the star policeman , amidst all the care and respect prepared by the force for the Queen visiting U.S. , though some accidents landed himself on top of "her Majesty". Still have not found that scene but anyways, heres my little collection from you tube with some videos from Naked Gun. Do yourself a favor and laugh it out! (hopefully not in the office or in the train).

"I would rather be an old man commuting on the the train than to be a millionaire in a wheelchair" -- Arnold Schelord

It's not that I'm so smart, it's just that I stay with problems longer. - Albert Einstein For more quotes checkout the google gadjet .